Question 1

Where do you ship?

Accepted Answer

Across the EU, UK, Switzerland, US, and select international destinations. Free shipping on EU orders over €120.

Question 2

How long does delivery take?

Accepted Answer

1–3 business days within Italy, 3–5 across the EU, 5–8 international.

Question 3

Do you offer gift wrapping?

Accepted Answer

Every order arrives in our signature ivory box with ribbon. Handwritten notes are complimentary.

Question 4

What is your return policy?

Accepted Answer

30 days from delivery. Items should be unused and in their original packaging.

Question 5

Do you repair damaged pieces?

Accepted Answer

Yes. Every VIAMOR piece is guaranteed for life. Write to support@viamor.it.

Question 6

Are prices inclusive of VAT?

Accepted Answer

Yes — all prices include Italian VAT. Non-EU customers may be charged local duties on delivery.

FAQ